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Frequently Asked Questions about CueMaster
This page is initiallly meant for existing users of CueMaster, but can also be of interest to potentional customers. Below we try to answer some frequently asked questions. Please check carefully before contacting us. In case your question is not answered here, you are invited to send us a Support Request Form. If your question is very urgent, please contact us directly by phone.

1. Hardware
Q 1.1: A 14" monitor is used for CueMaster, can I use every (VGA) monitor for this?
A : No. CueMaster works directly in PAL Video and uses therefore a vertical sync frequency of 50Hz. Most modern computer monitors however are pnly suitable for frequencies of 60Hz and higher (VGA, SVGA, etc.).
A : Only RGB monitors suitable for PAL frequencies (50Hz, 15,625kHz) with interlace can be used here. The CueMaster AKF50 is best used for this purpose. A TV monitor with RGB input could also be used.
A : Examples of (older) monitors that can also be used are: Taxan 775, Eizo 2060S, Acorn AKF18, Acorn AKF50, Philips CM8833, Philips CM11342, and also some Amiga monitors that are based on a Philips design.
Q 1.2: How can I use CueMaster if the RGB monitor dies suddenly.
A : The CueMaster software can be configured to work without a computer monitor. Switch the computer of and wait a few seconds. Press the Alt key and keep it depressed whilst switching on the computer. Once you see the desktop appearing, you may release the Alt key. You can now use a standard TV (CVBS) monitor on one of the cue outputs for editing. The desktop is visible permanently in this setup, so that you can fully control your CueMaster.
Q 1.3: Can I work on one text whilst displaying another?
A : As you only have one screen, you either display a text, or you are editing one. However, the text you are editing on may be different from the one you are displaying. You can simple use the Escape key to toggle between the two modes.
Q 1.4: Is CueMaster compatible with standard PCs?
A : Yes, although CueMaster is based on a different operating system (RISC OS), it can be included in a standard PC (or Mac) network (optional network card) and it can read and write 1,44MB floppies in both PC and Mac format.
Q 1.5: Can I use every on-camara unit?
A : Yes, as long as the on-camera unit is based on the PAL TV standard there should be no problem. The cue output of the CueMaster is a standard PAL back & white 1Vpp video signal that can be supplied to most standard on-camera units, e.g. BDL Autoscript or Autocue. CueMaster can also be configured to be used with most LCD screens (provided they are suitable for the PAL video standard).
Q 1.6: Does CueMaster display a mirrored image?
A : No, this is not common practice. The computer always displays the text in a normal readable manner; this makes life a lot easier for the operator. The image is always mirrored in the on-camera unit.

2. Software
Q 2.1: Can I read files directly from an Apple floppy?
A : Yes you can. CueMaster comes with a special software utility called MacFS that allows you to read and write Apple 1.44MB floppies directly.
Q 2.2: I'm trying to read from an Apple formatted disc, but it won't work
A : You are very like to have encountered a DD disc (as opposed to HD) that has been formatted on an Apple computer. Unfortunately these discs cannot be read by CueMaster. Although DD format discs are not common within the Apple community anymore, you may find some around. Try formatting the disc on the CueMaster computer, or use a HD (1,44MB) disc.
A : Alternatively you may want to use standard 1,44MB DOS formatted discs as they can be read by both systems.
Q 2.3: Can I work on one text whilst displaying another one?
A : See same question under Hardware.
Q 2.4: Can I read Microsoft Word files?
A : Yes, by using AntiWord. See also below.
Q 2.5: I'm trying to load text from a PC floppy, but I get garbage on the screen.
A : You are likely to have encountered a file in Microsoft Word format. CueMaster can only read text files in ASCII, RTF or NewStar format.
A : When saving the text from Word on a PC, try saving it as 'plain' text or as RTF (Rich Text Format). These features are available on all versions of Word.
A : A good alternative is to use the free program AntiWord which is distributed under the GNU Public Licence. It allows you to convert any Word file to plain text easily. The program can be used alongside CueMaster.
Word is a registred trademark of Microsoft Corporation Inc.
Apple and Mac are registered trademarks of Apple Corporation Inc.
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Last changed: Tuesday, 25 June 2002 - 10:07 CET.
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